Silhouette Cameo Blade Problem–Read This!

Silhouette Cameo still won’t cut?

Read ON…

After several months of frustration and disappointment with my Silhouette Cameo, I finally got some really useful information from the Silhouette America support group. Excellent!

First, Silhouette America told me that the blades that were shipped with the Cameos were defective. Specifically, they were set at the wrong angle and were tearing the paper during the cutting process. Oh, darn!

So, they fixed the blade problem and sent new blades out to everyone who contacted them with this problem. I received two new blades from them. The last blade, which I installed just last week, cut fine for the first two cuts and then it just wouldn’t cut all the way through the paper. So, I turned the blade setting up to a higher number, and still no luck. Bad decision.

What Silhouette America DID NOT tell me on the several occasions that I spoke with them was this: if you turn the blade up to a higher setting than required for your paper weight, the blade tip gets chipped and then is not long enough to cut all the way through the paper. Ohhhhhh, grrrrreat!

Well, I had been setting my blades at six, which is not necessary. The support person that I spoke with told me that the blade is typically set at two…three, at the highest. Yikes!

Now, I am eager for my third blade to arrive. The company is currently waiting for a new shipment of blades, which is due to arrive on Monday, February 27. As soon as they are in, they will begin shipping them out to all of us Cameo owners who are still waiting to see what this amazing machine can really do. Yayyyy!

The moral of the story is: 1)Β always start by setting your blade at a lower number, such as two or three Β 2) always do a test cut Β  3) CALL Silhouette America TODAYΒ if you are having blade problems. They will help you identify your specific issue and will send you a new blade. Don’t feel discouraged, there is a solution! Wooohooo!

I hope this helps. Please pass it on to your Cameo-owning friends!

Thanks, so much for dropping by.

Globug

P.S. I will let you know how things go with my new blade. Watch for an upcoming post.

 

28 thoughts on “Silhouette Cameo Blade Problem–Read This!

  1. On the second attempt my blade cut all the way through my mat!! I was cutting paper on the recommended setting of 3. Is this common? I followed the directions exactly so I’m not sure what went wrong. Now I have to buy a new mat and I still have nothing to show for it.

    • I am having so much problems with my Cameo. One it is not loading correctly and starts to cut the edge of the mat. then it tears the paper in stead of cutting. tried 3 blades and a pad of paper. so ready to toss in the towel and stick with cri cut. I have now destroyed 3 new mats as well. tears. and trying to talk to anyone on the phone is a night mere. 3 days of waiting and a full day on hold.

  2. My blade that came with my Cameo Silhouette is stuck on 10. My fingers hurt from trying to turn it to 1. A friend gave be a brand new blade that is doing the same thing. I have tried turning the setting with the cap and by using the built in “hole” that is on the machine itself. Someone please help! I have lined up the arrow and the red dot. I have no clue what I’m doing wrong.
    Frustrated,
    Kim

      • I’m having the same problem. Have either of you figured out the solution? I’ve already went out and bought a whole new blade the first time this happened. Now, it has happened again. I really do not want to purchase another one. I’ve only cut a few things with this one. Any feed back or solutions would be greatly appreciated.

    • Hi Kim, I know it’s been two years since the first time you posted about having problems with the blade not turning on the Cameo…. are you still having problems or did you find a solution? I’m new with mine and it happened the very first time I tried cutting. So frustrating.

  3. I bought this machine months ago and from the very beginning I had problems I have yet to make anything first I couldn’t get the tool that comes with it to change to any number it just wouldn’t move.then the paper ripping I opened the white cap no paper debris and now the blade won’t come down in the meantime I got the numbers to move but the blade still won’t come down or it broke I don’t know then I watched a video the women took a pencil push the blade and it came right out I tried it (nothing) I’m sitting here now thinking I wasted my money

    • Once you have your new blade installed, follow the cutting settings and you should be fine. For example, I cut cardstock (for greeting cards) with a blade setting of 7; speed 8; thickness 33. If I am cutting something very intricate, such as a doily, I slow down the cutting speed to 2 or 3.

      Thanks for stopping by Globug Ideas! I hope I have been able to help.

      Gloria
      http://www.globugideas.com
      http://www.gsauve.com/homeatlast

      ***Dear Reader: I love receiving postcards from my readers! If you enjoy Globug Ideas and find it helpful, please send me a postcard from your hometown. Here is my address: 13 Tripp Crescent, Ottawa, ON, K2J 1C5 Thank you!***

  4. I just got my cameo and its cutting unevenly. I’m cutting vinyl without a mat. On the left hand side it’s cutting through the backing and on the right it’s not cutting all the way through the vinyl. The rollers are locked down. Any other suggestions?

  5. I have read through this, and I’ve done everything I can think of and I’m still frustrated, I use whisper white card stock, and it doesn’t seem to matter what setting I have it on, it tears. I have done test cuts without a problem, but then go to cut text or any other shape and all the paper does is tear. Help Please.
    Fellow Canadian, getting ready to throw the machine out the window, or return it.
    647-763-4539 or 905-727-4539

  6. Hi…I received a Silhouette Cameo as a birthday gift! First time out of the box trying to use it and my blade is not cutting at all πŸ™ To be honest I don’t know much about what I’m doing yet, so I really need help! I have everything set correctly as far s I know…cutting mat and cardstock are loading fine but when I send it to the machine and select Cut….the machine starts moving the media around as it should but it makes no cuts! I’m totally lost on what to do next! Please help! Thank you!

  7. I am having issues of mine not cutting all the way through but my problem is the blade lifting/lowering mechanism is not going down all the way and cutting completely through. I contacted support and was told to spray WD-40 on it and it is still not working properly. This is the response I got back if I want my machine replaced.

    If you are experiencing issues with your Silhouette hardware and are within the 1-year warranty period for the machine, we can have your Silhouette replaced at no cost to you beyond the cost of shipping the device product back to us. If you would like to explore this option, please contact us again with your full name, mailing address, phone number (for order tracking purposes), and tool’s serial number. Once all information is received, we will provide you with a return authorization number and further instructions on having your machine replaced. Please note that unsolicited returns will not be accepted. We look forward to hearing from you again assisting you further, as needed.

    Thanks,
    The Silhouette Support Team

    • Hi, Allyson,
      How unfortunate that you received a defective machine. It would be nice if Silhouette America paid your return shipping! That said, at least they are going to replace your Cameo. I hope it all happens quickly, so you can back back to crafting.

      Keeping my fingers crossed for you,

      Gloria
      πŸ™‚

      • I know this is a old post but I had a similar issue and it drove me nuts! The blade housing needed to be forced by hand or it would not move up or down then cutting. After searching online for ages I gave up and called UK tech support and got it fixed over the phone!

        In shipping some times it gets moved about too much – so by ‘pinching’ the top section of the larger black carriage that holds the pen holder on the left and right sides- it seemed like the top was going to come off, but I suddenly felt something click back in to place. Straight away the blade holder moved freely and it cut properly.

        Hope this may help someone else as I was getting really annoyed that no one else seemed to have this issue or a solution.

        Happy cutting,
        Jerry.

  8. So I have had no “big” issues with cutting (sounds like I have been lucky) until this week….
    It is very strange, I can/could cut detailed designs but all of the sudden it will not cut right where the rollers are (the little path the rollers take down the project) don’t get cut at all but everything else comes out great??
    I read all the information about the blades and cleaning them, but what is up with “taking the blade out of the houseing” this does not seem possible with the cameo blade?? Am I missing something??

    • Hi, Angela,
      I have never heard of anyone else having a problem with cutting on the path where the rollers run. I am hoping that one of my readers will have a solution for you. I would love to hear it, myself!

      As for removing the blades from the housing, I had no idea there was a way to get at the blade, other than through the opening at the end–that is, until I saw this video on YouTube. Check it out!! No more bad cuts from dirty blades!! http://www.youtube.com/watch?v=2Q1RkIBSiL4
      If you find a solution to you cutting problem, please let me know so I can share it with my readers.
      Good luck!!
      Gloria
      πŸ™‚

  9. i have had my cameo for 5 day. at first i was getting very uneven cuts from jpeg files so i switched top the silhouette software to design and found my cuts were lovely… on 240 gsm card i had blade 3 thickness 33 and speed 3.. all fine for two days. today i woke up to two orders so i designed and cut the first…lovely. went to cut second design and the blade isnt going all the way through. i am not happy., the machine cost enough money to start with and i cant be changing blades weekly. consumable dont come under a warranty i understand but i do think they should last more than 5 days. whats your thoughts

    • Hi, Hannah,
      Your blade should definitely last more than five days. I have been using my for close to a year and it’s still cutting fine. My advice would be to check your settings, again, to be sure you didn’t inadvertently change something. Next, remove your blade from the Silhouette Cameo and clean the blade housing. You can do this by running a needle or straight pin around the blade to remove any paper debris. This should be done after ever few cuts. If neither of these help, you may have a chipped blade and that would mean buying a new one. Although the blades should last you for months, it’s always a good idea to have one or two on hand for emergencies. I hope this helps. Please let me know how it goes!!
      Gloria

  10. Is there any certain way the blade should sit in the housing on the machine? I have zero facing the front before I tighten the blue lock. Also I only have used blade size 3 and standard cardstock to cut a really detailed card which it did easy. Then I did a semi detailed flower and it did not cut the details fully around so I had to use a stanley knife to finish it, plus it tore the design in places. What a shame I did not find this post earlier as I have save up really hard for this machine after finding out the circut was too expensive to buy cartridges all the time for maybe two designs I wanted on it, so I wasted money on that also πŸ™

    • Hi, Cam,

      On the blade casing, you can feel a little notch on the. When you insert your blade into the Cameo, be sure that the notch is facing the front of the machine (so, it should be facing you).

      When you are not getting clean cuts, you should remove your blade from the Cameo and clean any paper debris from around the blade. You can do this with a needle or straight pin. One of my readers told me that she uses canned air–the kind use to clean camera lenses. You should clean out your blade house often to be sure you get good clean cuts.

      I hope this helps. Please let me know how it goes.
      Good luck!
      Gloria
      πŸ™‚

  11. I’ve recently received my Silhouette Portrait here in Australia, and after 1 day my blade is ripping and not cutting well. I’m so incredibly disappointed as I’m a disabled pensioner who spent a long time saving for the machine.
    I’m now wondering if I’ve chipped the blade from cutting too deep, as it typically tells me to set it to 5.
    Any advice?

    • Hi, Tracey,

      You are not alone in your frustration with the Cameo blade. Many others have had this same problem, including me!

      If your Silhouette worked fine the first day and is not ripping your paper or card stock, it is possible that your blade is chipped. If this is the case, you will have to buy a new one. But, before we jump to that conclusion, let’s see if your blade housing is clean. You can do this by running the tip of a needle around the blade to remove any debris from the housing. This is something you should check regularly.

      Try these steps and let me know how it goes. Good luck!!

      Gloria
      πŸ™‚

  12. I just posted a comment on your previous post regarding your cutting issues…didn’t realize you had an updated post. Sounds like you were told the same thing from customer service. Have you received your new blades, and is there a difference??? Wondering if you are having better luck than I am!

    • I haven’t received my new blade, yet, but I will be posting an update when I do. I really hope that it works…finally! Let us know how things work out for you, too. :o)

      • New blade arrived shortly after chatting with customer service…I had also ordered a blade from another website, which arrived same day as well. I tried out the blade from customer service first- cut beautifully, but again, everything pretty much went downhill from there πŸ™ Same with the second blade. Not sure what the deal is- I’ve been very cautious with my settings to not chip the blade. I’m now back to basic cuts, semi detailed cuts. It’s been a couple weeks and I’ve already had to order more blades- and have given up on intricate designs πŸ™

        • Hi, Jessica,
          Ahhhhh, that’s just terrible! Perhaps you have a defective machine. Maybe the blade assembly is not calibrated properly. It might be worth asking Silhouette customer support about this.
          I just received a new blade from Silhouette, too, and my first cuts were very intricate little branches with leaves on them. It cut like a charm. That’s all I’ve cut so far, so I’ll let you know how it goes over the next few days.
          I truly hope that things get better for you. The whole point to having a Silhouette is to be able to do the intricate cuts. We can cut out squares with a pair of scissors. LOL
          Don’t give up, and please come back with another update!!
          Good luck!! Gloria

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